FREQUENTLY ASKED QUESTIONS


ABOUT THE NEATOSHOP

Hello! We're glad you stopped by :)

The NeatoShop is the online store of a popular blog called Neatorama, which features the web's neatest stories. Read by over 37 million people every year, Neatorama is one of the world's largest blogs (we've been listed in the Technorati Top 100 Blogs for more than 8 years straight).

We sell a lot of neat as well as weird stuff. Love zombies? We've got tons of zombie items. Doctor Who? Yep. Hello Kitty? No problem. Star Wars? Got them, too!

In just a few years after we opened our doors, the NeatoShop has served over 92,000 satisfied customers, so why don't you give us a try?

ORDERING INFO

There are three easy ways to order: online, by phone, and by email.

How do I order online?
It's easy! Simply click the "Add to Cart" button on the product page. Once you're done placing everything you want in your shopping cart, then proceed to our secure checkout.

How do I order by phone?
Call us at toll-free 1-877-632-8370 (or directly at 1-661-298-1206) during regular business hours (Monday to Friday, 10 AM to 5 PM PST). We usually work late and may even pick up the phone after hours.

How to I order by email?
Got a special order? Need to order for your institution using a Purchase Order? Please email us at info@neatoshop.com and we'll be happy to help.

What payment methods do you accept?
We accept payment by major credit cards (Visa, MasterCard, American Express and Discover), as well as by Paypal.

We also accept payment by checks for institutional orders, but not for individual customers. We do not accept payment by Moneygram or Western Union.

Help! The item I want is out of stock!
If we're out of stock of an item, you can enter your email address in that product page to get a one-time email notification when we get it back in stock. We hate spam, so your email won't be used for any other purpose other than to let you know we've got the item back in stock.

We try to keep all of our items in stock, but sometimes even the manufacturers themselves are out of stock so we don't know when they'll be restocked.

You can also pre-order certain items. When you pre-order the item, you are guaranteed your place in line as orders are filled on a first-come, first-served basis. Your credit card will not be charged until the item is back in stock, and you can cancel at any time before it ships.

Do you offer gift wrapping?
Don't want to do it yourself? We offer gift wrapping option for most items (additional cost described in the item page).

If you order more than one gift wrapped items, we will put a little note on each gift-wrapped item so you'll know its content. You can add a gift note to any gift-wrapped item.

I'm sending it as a gift - can you send without invoice?
No problem. Domestic USA shipments are sent with packing list without any prices.

International orders have item costs, as required by customs regulations.


SHIPPING INFO

Where's my order?
If you have registered an account, simply log in to find the order status. We'll also send you an email once your order ships (even if you don't have an account).

Do you ship to my country?
Here's how to find out: Add the item you'd like to the shopping cart. At the bottom of the shopping cart, there's a drop down menu listing the countries we ship to.

If your country isn't listed, then we cannot fill your order online. Please email us at info@neatoshop.com to find out if you can arrange special shipping.

Do you ship to APO/FPO?
Yes - please select the appropriate state codes (AA, AE or AP) during checkout.

How much does shipping cost?
Shipping and handling cost is automatically calculated during checkout. Please put the items you'd like into the shopping cart and select the appropriate zip code (for USA orders) or country to find out the various shipping options and costs.

USA shipping and handling charges*

Order Subtotal   Cost
$0.00 - $19.94   $4.95
$19.95 & up    Free

*Heavy or large items, as well as those that require special handling or packing may incur additional shipping fee, except if the order subtotal is $19.95 and above. The total shipping and handling cost is calculated upon checkout.

How long does it take to ship?
In most cases, your order will be packed and shipped out our doors within 1 business day. Sometimes it does take a day or two longer when we're jammed, so please don't wait till the last minute to order!

How long the package takes to reach you depend largely on where you live. If you live in California and the Western part of the United States, it usually takes just 1 to 3 business days. Mid-west and Eastern States may take about 5 to 7 business days.

If you want it faster, we do offer Priority Mail, Express Mail, UPS Next Day and UPS Second Day Air. Those orders typically go out the same day it is ordered, when placed by the cut off time outlined in the shopping cart.

If you live outside of the United States, your package will be shipped by postal airmail. In most countries, postal service is very quick and reliable - the slow step is usually customs clearance. Because the rate of custom clearance varies from country to country, we cannot give a definite time frame of delivery.

You can choose expedited shipping for international destinations. These usually take about 3 to 7 business days to be delivered, subject to customs delay.

Why can't I buy certain items if I live outside the United States?
Some items cannot be shipped outside of the United States because of size, weight, value or other restrictions. If you really, really want it, please contact us and we may be able to arrange an alternate shipping method.


TAXES INFO

Orders shipped to California are subject to sales tax.

Orders shipped outside of the United States may be subject to custom duties and other fees. Since these are calculated by each country upon arrival, we do not know how much they will be. You are responsible for any customs duties and fees.


PRE-ORDER INFO

Most out-of-stock items are available as a pre-order. You get a special discount and a guaranteed place in line by pre-ordering, as we fulfill this on a first-come, first-served basis.

When will the item be back in stock? I need it by a certain date

We try our best to get an item back in stock, but cannot guarantee that a particular item will be back in stock by a certain date. This is because different manufacturers have different production schedules, and certain seasonal items may not be available when it's out of season.

Can I cancel a pre-order?

Yes, you can cancel a pre-order at any time before it ships by logging into your account, or you can contact us by phone or email. By cancelling your pre-order, you lose your place in line for that item. We cannot restore a pre-order once it is cancelled.

Can I combine pre-orders?

No, pre-order for a certain item cannot be combined with another pre-order. Pre-orders also cannot be combined with regular orders.

Can I change the quantity of the item in the pre-order?

Yes, you can. You can adjust the quantity up or down, as well as change the billing and shipping address for the shipment.


T-SHIRT SIZE CHART & COLORS

Please see: T-Shirt Size Chart & Colors


GUARANTEE, REFUNDS & EXCHANGES

Our T-shirts and products come with a 60-day money-back guarantee. Items must be in resaleable condition (T-shirts must be unworn and unwashed). Defective products may be exchanged or returned for a refund. There is no restocking fee for returns - you will get the full purchase price of the item, less the shipping and handling fee.

To initiate the refund process, please contact us via email or call 877-632-8370 (10 AM to 5 PM PST)

Note: Specific items may have their own return policy as delineated in the product page. Custom-made items are not returnable.


ARTIST & DESIGN

We love indie artists!
Your purchase helps support not only the Neatorama blog, but also indie artists and illustrators who get royalties with every purchase.

Giclée Art Print
Giclée art prints are printed on heavy stock 8-1/2” x 11” Hahnemühle museum-quality fine art paper using archival quality UltraChrome ink. They are excellent for framing.

I'm an artist. How do I sell my design on your store?
We're always looking for great artists and designers. Please contact us by email. Please note that we do not solicit and will not accept product or design ideas - you must present a ready-to-print design.


AFFILIATE PROGRAM

Got a website? Wanna make some money? We've got the world's neatest affiliate program for qualified webmasters:

- Earn commissions for every sale at a rate much higher than most competing affiliate programs
- Continue to earn commissions within a referral window that is much longer than most other programs
- We ship internationally, so you can monetize non-USA traffic
- We payout every month (once you've reached the low payout threshold), so you get your money sooner

If you're interested in building an alternate stream of revenue that's immune to the ups and downs of the ad industry, please contact us by email.

Please note that you must have a live website to apply. This affiliate program is only open to webmasters with high quality websites.


PRIVACY & SECURITY

Privacy

We take your privacy very seriously. We only use your information to process your order, to contact you in order to resolve billing or shipping issues, or to send you occasional e-mails with opt-out abilities. We do not rent or sell your information to any third parties.

We collect aggregate browser data (such as referral information and conversion rates on advertisements we place) to improve our service. These data are not personally identifiable to you and is not used for marketing purposes.

Security

Ordering on our website and partner sites are absolutely secure. We take security very seriously and are compliant with the Payment Card Industry (PCI) Data Security Standard, the technical and operational requirements for secure credit card transactions.

Here's what we do to protect your credit card information:

- Strong (256-bit) Secure Socket Layer (SSL) encryption protect your online transactions during checkout.

- Credit card numbers are not stored in our database for regular orders. Credit card authorization is conducted directly by our payment processor and your credit card information is not visible to us. Credit card numbers are encrypted and stored for pre-orders only until these orders are executed.

- Payment processing include risk assessment to guard against fraudulent credit card usage. Our security department conduct independent checks on all orders to further guard against frauds.


CONTACT INFO

Neatorama
26450 Ruether Ave #202
Santa Clarita CA 91350

Telephone: 877-632-8370 (toll free)
661-298-1206 (direct)

Fax: 661-298-7072

Emai: info@neatoshop.com